Refund and Returns Policy

Artistry Jewellery Thiruvananthapuram, Kerala, India

Last Updated: 03 September 2026

1. Overview

At Artistry Jewellery, we want you to love what you order. Since we deal in premium quality imitation jewellery, please read this Refund and Returns Policy carefully before making a purchase, as it explains the conditions under which returns, exchanges, and refunds are accepted.

By placing an order with us, you agree to the terms outlined in this policy.

2. Return/Refund Eligibility Window

• No returns are not accepted or provided, we do however provide refunds or replacements in case of damaged, defective, or missing items received.
• Refund/replacements requests must be raised within 48Hrs of the date of delivery.
• Requests raised after this period will not be accepted.

3. Conditions for Return/Refund

To be eligible for a refund or replacement, the product must be either defective, damaged, or missing, as received. Also ensure you send the product:

• In its original condition, with all original tags, stickers, and packaging intact.
• Accompanied by the original invoice/order confirmation and an opening video.
• Is not part of the non-returnable categories listed in Section 4.

We reserve the right to reject a return/replacement request in the absence of an opening video.

4. Non-Returnable Items

For hygiene, safety, and the nature of our products, the following items cannot be returned or replaced unless defective or damaged on arrival:

• Earrings and other ear-worn jewellery.
• Products marked "Final Sale," "Clearance," or "Non-Returnable" at the time of purchase.
• Customized, personalized, or made-to-order jewellery.
• Items purchased using promotional codes explicitly marked as non-returnable.
• Gift cards or vouchers.

5. How to Initiate a Return or Exchange

1. Contact us at support.artistryjewellery@gmail.com or +91 8589889701 within the eligibility window, quoting your order number.
2. Share clear opening video along with your reason for return.
3. Our team will review your request and confirm eligibility within 3 business days.
4. Once approved, we will will either provide a refund or issue an replacement based on the specific request.
5. Do not send the product back or initiate any further action before receiving confirmation from our team.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered:

• Notify us within 48hrs of delivery.
• Provide clear opening video of the product, packaging, and shipping label.
• We will offer, at our discretion, a free replacement, or full refund, including any shipping charges paid.

Claims reported after this window may not be eligible for a free resolution, as imitation jewellery is prone to natural wear once worn.

7. Refund Process

7.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

7.2 Approved refunds will be processed within 7–10 business days to your original payment method:

• Card/UPI/Net Banking payments: Refunded to the original source account.

7.3 The actual credit to your account may take a few additional business days depending on your bank or payment provider's processing time.

7.4 Original shipping charges are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).

7.5 If a refund is not reflected within the stated timeframe, please contact your bank first, and then reach out to us at support.artistryjewellery@gmail.com for further assistance.

8. Return Shipping Costs

If the return is due to a manufacturing defect, damage in transit, or an incorrect item sent by us: We bear the cost of return shipping.

9. Replacements

• Replacements are permitted subject to stock availability of the requested product/variant.
• If the desired replacement is unavailable, we will offer a refund, or an alternative product of equal value, at your choice.

10. Order Cancellations

• Orders can be cancelled free of charge provided they have not yet been shipped.
• Once an order has been shipped, it cannot be cancelled; you may refuse delivery or initiate a return upon receipt, subject to this policy.
• For prepaid orders cancelled before shipping, a full refund will be issued as per Section 7.

11. Late or Missing Refunds

If you haven't received a refund within the stated processing window:

1. Recheck your bank account or payment app.
2. Contact your card issuer or bank, as processing times can vary.
3. If you've done the above and still have not received your refund, please contact us at support.artistryjewellery@gmail.com with your order details.

12. Sale and Discounted Items

Only regular-priced items are eligible for a full return/refund. Items purchased during sales, using discount codes, or as part of promotional bundles may be eligible only for exchange or store credit, unless stated otherwise at the time of purchase.

13. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to:

Artistry Jewellery, Thiruvananthapuram, Kerala, India Email: support.artistryjewellery@gmail.com Phone: +91 8589889701

Customer Support Hours: Mon–Sat, 9 AM – 5 PM

This Refund and Returns Policy is part of, and should be read together with, our Terms and Conditions.