Shipping Policy

Last Updated: 02 September 2026

Thank you for shopping with Artistry Jewellery. ("we," "us," "our"). This Shipping Policy explains how we process, pack, and deliver orders placed on www.artistryjewellery.in (the "Website"). By placing an order with us, you agree to the terms below.

1. Order Processing Time

• Orders are processed within [1–2] business days of confirmation and successful payment.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During sale periods, festive seasons, or promotional events, processing may take [2–4] business days due to higher order volumes.
• You will receive an order confirmation email/SMS/WhatsApp message once your order is placed, and a dispatch notification with tracking details once it ships.

2. Shipping Partners

We ship using trusted courier and logistics partners, including but not limited to [Delhivery, Bluedart, Shiprocket, India Post, Ecom Express]. The courier partner for your order is selected based on your delivery location and serviceability.

3. Shipping Destinations

• Domestic: We currently ship to all serviceable pin codes across India.
• International: [We currently do not offer international shipping.]

4. Delivery Timelines

Delivery timelines are estimates and begin from the date of dispatch, not the date of order placement. Actual delivery may vary due to courier delays, weather, regional restrictions, or other unforeseen circumstances beyond our control.

5. Shipping Charges

• Free shipping on orders above ₹499.
• A flat shipping fee applies to orders below this threshold.
• Shipping charges (if any) are calculated and displayed at checkout before payment.

6. Cash on Delivery (COD)

• We do not provide COD services at this time.

7. Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp. You can also track your order by:

1. Logging into your account on our Website under "My Orders," or
2. Visiting the courier partner's website using the AWB/tracking number provided.

8. Packaging

All imitation jewellery items are carefully packed in protective, tamper-evident packaging to prevent damage during transit. We require an unboxing video to help us assist you quickly in case of any damage, missing item, or discrepancy claims.

9. Delayed, Lost, or Missing Shipments

• If your order has not arrived within the estimated delivery window, please contact us at support.artistryjewellery@gmail.com or +91-8589889701 with your order number.
• We will coordinate with our courier partner to trace the shipment.
• In case a shipment is confirmed lost in transit, we will offer a replacement or full refund, as per your preference, once the courier's investigation is complete.

10. Failed Delivery Attempts

• Couriers typically attempt delivery [2–3] times. If delivery fails after all attempts (e.g., recipient unavailable, incorrect address, refusal to accept), the order will be shipped back to us.
• Once we receive the returned shipment, we will contact you to arrange re-shipping (additional shipping charges may apply) or process a refund, minus any non-refundable shipping costs, in accordance with our Return & Refund Policy.

11. Incorrect Address / Undeliverable Pin Codes

• Please ensure your shipping address and pin code are accurate and complete at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by you.
• If your pin code is not serviceable by our courier partners, our support team will contact you to arrange an alternate delivery option or process a refund.

12. Change of Delivery Address

Requests to change the delivery address can only be accommodated before the order is dispatched. Once shipped, the address cannot be changed. Please contact us as soon as possible at support.artistryjewellery@gmail.com if you need to update your address.

13. Damaged or Tampered Shipments

If you receive a package that is visibly damaged or tampered with, please:

1. Do not accept the delivery if possible, or
2. Record an unboxing video immediately upon opening, and
3. Contact us within 48 hours of delivery at support.artistryjewellery@gmail.com with the video and/or photos, and your order number.

We will investigate and offer a replacement or refund as applicable, per our Return & Refund Policy.

14. Contact Us

For any shipping-related questions or concerns, reach out to us at:

Artistry Jewellery, Email: support.artistryjewellery@gmail.com Phone: +91 8589889701 Registered Address: Thiruvananthapuram, 695029, Kerala, India

15. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our courier partnerships, pricing, or operational processes. The updated version will be posted on this page with a revised "Last Updated" date.

This Shipping Policy should be read together with our Terms & Conditions, Privacy Policy, and Return & Refund Policy.